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  1. 1Our teams can solve most day-to-day problems without escalating them.
  2. 2Handoffs between teams rarely drop work on the floor.
  3. 3We find out that something is going wrong before it becomes a crisis.
  4. 4Someone has the time and the mandate to look at what is changing outside the business.
  5. 5Our leaders would give the same answer to “what wins when two priorities collide?”
  6. 6The people doing the work have what they need to do it, without chasing for it.
  7. 7Teams seldom discover, late, that they were working against each other.
  8. 8How resources get allocated across teams is clear and seen as fair.
  9. 9What we learn about markets, customers, and technology reaches the people who decide.
  10. 10Decisions made in leadership meetings still hold a week later.
  11. 11When a customer’s needs change, the team closest to them can adjust quickly.
  12. 12Shared schedules, standards, and conventions mean most clashes resolve themselves.
  13. 13Senior people spend more time improving the whole than firefighting the parts.
  14. 14Our plans for next year are grounded in what we can actually deliver today.
  15. 15People across the business could describe what we are for in the same few words.

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